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Delivery FAQ

How long does it take for my order to arrive to me?

Here at BC-Racing Australia we try our very best to stock the most popular and best selling kits available to our customers. We continue to stock upwards of 1000 sets at any time with regular stock orders of 200+ sets being shipped from BC-Racing HQ monthly. 

Unfortunately, with a huge vehicle application range and so many different model kits available it's simply not possible to keep all these kits available for our customers. Due to this factor we have a great express order service available where these non-stocked kits are ordered from BC-Racing HQ and express air-freighted to our warehouse in approximately 10-14 days. Upon arrival to us our team is then able to dispatch these priority orders from our warehouse to you usually within 1-5 business days depending on your location within Australia.

I accidently provided the wrong address, how do I change it?

Please call 02 9545 0532 as quickly as possible or outside of office hours please email orders@justjap.com. 

We can change your order details but only before it has been processed, which happens within 24 hours of you placing your order. If your item has been processed, you may incur a redirection fee.

How do I track my order?

You will receive a tracking number once your order has been dispatched via email. This email may take up to 24 hours to arrive into your inbox.

 

If you can't find this email, we suggest checking your junk/spam mail or simply login to your account via our website and ask our live chat.

My order never arrived, what do I do?

Please check for your order tracking number supplied with your order and track with the courier dedicated to your delivery for updates. If you are still unsure of the status of your order please contact our live chat and we’ll be more than happy to assist you.

 

Please allow 1 business day for your order to be processed and updated with tracking number supplied to you before emailing us. If your order doesn’t have a tracking number or was not received, please contact our live chat.

 

Please note that delivery estimates may be affected by delays caused from unforseen circumstances which may extend our delivery time estimates.

Which couriers do you use? Who will my package be delivered by?

We use an array of couriers including: Australia Post, Border Express, Toll Ipec, Go Sydney to name a few.

 

Please note that your chosen shipping method at checkout may not always be applicable to your order due to package dimension and weight. For all express orders our dispatch team will always opt for the quickest and most effective delivery option available.

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